SHIPPING & TERMS

SHIPPING POLICY

We offer free Express Overnight Delivery, on orders of over 4,000 PKR.

For orders of below that amount, there will be a miniscule 200 PKR charge.

Your parcel's tracking number will be shared with you via email and text message, promptly upon dispatch. You may track the progress of your parcel in real time, via the respective courier's website.

RETAIL STORES

You can also purchase your desired AMELLE goods in person from one of our participating stockists. Please visit the 'Our Locations' tab from the left slider menu, to automatically discover retailers that are local to you.

TERMS

1. Keeping in with our placement withing the luxury sphere, our Logistics team takes the least amount of time to fulfill orders - almost immediately.

Therefore, we encourage all our clients to review their respective orders, before pressing submit; as any subsequent changes then, become quite impossible for us to entertain.

If you would like to request any changes to your order, it is imperative that you contact us immediately via Email (info@amelle.co), Social Media DMs (@AMELLE.Skin), or the Website Chat / Contact form.

2. As a policy, AMELLE prohibits fulfilling orders for customers who have refused their own prior CoD parcels in the past. This is done to preserve the quality of goods sent to each of our valued clients; and to prioritise genuine patrons, of our luxury skincare goods.

RETURN POLICY

If you encounter any issues with your order, please send us a message via any of the contact forms mentioned above.

AMELLE prides itself on the world-class quality of its products; and, sets itself very high standards of customer care. It will be our pleasure to assist you with any query that you may have.

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ORDER ISSUES

Please inspect your order upon reception and contact us immediately if you have received the wrong item. We will promptly make it right.

EXCEPTIONS

Please note that we are unable to accept returns on earrings, due to hygiene reasons.

 

DIRECT CONTACTS

Phone number: +92 3260 AMELLE (263553)

Please note that this phone number is manned by our Logistics team. We actively encourage readers to contact us via Social Media forms or email instead, as those channels are manned by trained, AMELLE product experts.

Email: info@AMELLE.co

Adddress: AMELLE - Street 49, DHA Phase 1, Lahore